From Service to Sales: Utility Home Service Departments, 1920–1940
From Service to Sales: Utility Home Service Departments, 1920–1940
This chapter discusses the mediating role of home economists in power and light companies. Home economists were employed by gas and electric utility companies in the interwar period as a part of a massive public relations campaign to demonstrate new technologies powered by electricity and gas. Face-to-face interactions between home economists and the public assumed a primary importance as home economists demonstrated appliances and encouraged consumers to buy products that used these new sources of energy.
Keywords: home economists, utility companies, interwar period, technologies, electricity, gas, appliances
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